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Get in touch at Magic Red Casino

Live chat, 24/7

The fastest answer. Log in so the agent can see your account straight away.

Deposits, withdrawals, verification

Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.

First time here?

Create an account in about two minutes and the welcome offer is added to your first deposit.

Start with a bonus

100% match bonus up to £80

While you wait for our reply, your welcome package is ready to claim.

MagicRed welcome bonus

How we help

Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.

What to include

Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.

How fast we reply

We are online 24/7. Typical reply time: a few minutes on live chat.

Escalating an issue

Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.

Taking a break

You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.

Ways to reach us

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

Identity checks

Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.

We read everything

Every message is read by a person, not a bot. Thank you for helping us improve MagicRed.

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